Delivery

 

Delivery

 

In Stock Items

Items will be dispatched from our warehouse around 3 working days (exclude public holiday) after payment transfer is completed.


Pre-order Items

Items will be dispatched from our warehouse around 14 working days (exclude public holiday) after payment transfer is completed. 

 

Reminders:  if orders contain both in stock and pre-order items, they will be shipped out together when all the items are ready for delivery.

 

Out of Stock & Discontinue of Pre-order Items


We try our utmost to order the items from Korea wholesales for you, however, the product life cycle in Korean fashion is comparatively short, as a small-sized fashion shop, we place orders to Korea once confirmed by customers, meanwhile, items are selling in Korean market, occasionally items may run out of stock and discontinue quickly in Korea. 

 

In case item is currently out of stock in Korea, delivery time is comparatively longer. As it takes time for reproduction, delivery time may be more than 14 working days (exclude public holiday). If delivery time is longer than our target delivery date, we will inform you once we receive any update from Korea.  Please kindly understand that we are not able to cancel pre-order with Korea wholesales once order is confirmed, please be patient when waiting for the pre-order item.

 

If item is discontinued in Korea, we will inform you immediately once we receive any update from Korea and a full refund in the form of store credit will be returned to your shopping account.  At any time, you can use the store credit to exchange other items instead.  If you do not like other items, you can also request a cash refund, refund will be issued as same form as the original payment.


Track & Trace 

A tracking number will be given to you by e-mail once your order is dispatched from our warehouse.  You can use this tracking number to track delivery status at courier official web site.

Hong Kong Shipment

All Hong Kong orders will be sent by S.F. Express. We offer FREE courier service to Industrial & Commercial address (except remote area), and FREE self pick up service at S.F. Express service centers / S.F. Stores once purchased over HK$600.

S.F. Express Service Center Locations 
http://www.sf-express.com/hk/en/others/Contact_Us/SF_service_center_address/

S.F. Store Locations 

http://www.sf-express.com/hk/en/others/Contact_Us/SF_store_address/

*** Please kindly note that shipments deliver to residential areas or office address at remote areas, we will use YAMATO Transportation Ltd (宅急便) for delivery, and the courier fee will be advised once receiving your order.

Hong Kong’s remote areas are as follows:

New Territories : Ma On Shan / Sai Kung / Sham Tseng / Tin Shui Wai / Tiu Keng Leng / Tseung Kwan O / Clear Water Bay / Shatin / Tai Po / Fanling / Sheung Shui / Yuen Long / Tuen Mun / Tai Wai and etc.

Hong Kong Island : Shek O / Stanley / Repulse Bay / Tai Tam / Deep Water Bay and etc.

Outlying Islands : Lantau Island (Tung Chung / Discovery Bay / Chap Lap Kok [includes Hong Kong International Airport] / Hong Kong Disneyland / Mui Wo / Pui O / Cheung Sha / Tong Fuk / Shek Pik / Ngong Ping / Tai O) and etc.
Ma Wan / Cheung Chau / Lamma Island / Peng Chau and etc.

Exceptional areas (not classified as remote areas)
http://www.sf-express.com/hk/en/download/Remote_area_EN.pdf

Shipments deliver to Industrial & Commercial address require around 1-2 business days after orders are dispatched from our warehouse.

Shipments deliver to Residential areas or those office address at remote areas require around 2-3 business days after orders are dispatched from our warehouse. 

Delivery Time

Courier will arrange delivery from Monday to Friday (except public holidays), 9:00a.m. – 18:00p.m. 

Macau Shipment

 

We offer FREE door to door courier service to all Macau customers once purchased over HK$1,000.


If order is below HK$1,000, we will arrange parcel sending by S.F. Express, and will advise the actual courier fee before you completed payment.

 

Shipments deliver to Macau require around 2 - 3 business days after orders are dispatched from our Hong Kong warehouse.  


Freight charge & fuel surcharge may change from time to time; you can find the most updated courier charge at the link below: 

http://www.sf-express.com/hk/en/delivery_step/enquiry/rate_enquiry.html

 

 

Other International Shipment

 

We offer FREE delivery to international customers (except Mainland China/ Macau) by registered airmail once purchased over HK$3,000

 

If order below HK$3,000, delivery charge will be added into your order when order check out, delivery charge : flat rate HK$150* by registered airmail

After orders are dispatched from our Hong Kong warehouse, estimated delivery time 5 – 10 working days (except public holidays)

 

* Applicable custom fees, taxes and duties are the sole responsibility of the customers.

If you have any queries, please feel free to contact us by e-mail info@inchss.com